They woukd not take an electronic deposit apparently because customers Perro cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.
Desventajas: My flight got delayed and I called them twice to let them know. For the second one, I had already landed and told them I'd be out in less than half an hour.
2) No shuttle service to location at airport (had to ask Hertz shuttle driver to take us) and impossible to find location when dropping of car (we picked up car in dark and, when dropping it off, there was no signage for Firefly at it wasn't nearby another other car rental agencies; no one we asked knew where it was located; had to ask Hertz representative to escort us there.)
Desventajas: They require you to buy their insurance which doubles the cost of the rental. I have rental car insurance for Mexico included in my credit card benefits but they would not recognize it claiming that I needed to present a letter of approval signed by a Mexican government insurance regulator.
Desventajas: It was off site. They charged over two hundred dollars for insurance, but it was in Mexico. The car had minor damage throughout the vehicle before we picked it up.
Ventajas: The people that helped us speaks perfect English and was extremely nice and personable. The place is clean and the cars was very fuel efficient!
The worst was the unexpected pricing. I will be filing a dispute claim with Alamo today because of the excessive charges that built up throughout the rental process, resulting in over $525.00 for a 4 day rental of a small Jeep. Unacceptable.
Desventajas: Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas.
Desventajas: I was very upset that click here Kayak advertised the rental Vencedor being $8. We reserved the car at this price, and arrived in Cancun to be surprised with a whopping amount of insurance fees which amounted to over $400. If we refused the insurance and used our credit card's insurance for the car, then we had to pay $1300.
Ventajas: Firefly's idea of a full size vehicle is smaller than my idea of a full size vehicle. I ended up getting a VW Jetta, but they first wanted to give me a Nissan versa Figura a full size vehicle.
When I declined to buy extra insurance (liability is included) they said that I have to leave a deposit $7000 USD, which is pretty much a cost of a new car.
Desventajas: Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers.
Desventajas: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater pullman that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled.
Voy a comenzar a considerar el tema de transportarme en autobús desde la ADO y de pronto traspasar el coche solo por el día que voy a Chichen porque de verdad odio los tours.